Terms & Conditions
HTV Audio Visual & Security Services
Last updated: 9 June 2025
These Terms & Conditions govern your use of our services and website provided by HTV Audio Visual & Security Services. A business based in the United Kingdom. By booking a service or using our website, you agree to the following:
1. Services Provided
HTV provides installation, maintenance, and support for:
-Digital TV aerials and satellite systems
-TV wall mounting
-CCTV and home/business surveillance systems
-Intruder and burglar alarm systems
-Audio visual (AV) setups
All services are subject to availability and a successful site assessment, where applicable.
2. Bookings & Payments
A booking can be made via phone, email, or our online form. A deposit or full payment may be required in advance for certain jobs. Payment is accepted via card, bank transfer, or approved payment provider. Prices quoted are inclusive of VAT unless otherwise stated.
3. Cancellations & Refunds
Cancellations made with less than 24 hours’ notice may incur a call-out charge. If you are not satisfied with our service, please contact us within 7 days of completion. Refunds are only given for faulty products installed or where our workmanship is proven to be defective.
4. Warranties & Liability
Installations are covered by a 12-month workmanship guarantee. Equipment provided by HTV may carry manufacturer warranties, subject to their terms. HTV is not liable for issues arising from third-party equipment or changes in signal quality due to external factors (e.g., weather, construction).
5. Customer Obligations
The customer must provide safe access to the premises and ensure any work area is free of hazards. It is the customer’s responsibility to ensure they have the right permissions (e.g., landlord, building management) before installation. HTV reserves the right to refuse service if the work cannot be carried out safely or legally.
6. Data Protection & Privacy
HTV complies with UK GDPR regulations. We only collect personal information necessary to fulfil your service and do not share your data without consent, except as required by law. See our Privacy Policy for full details.
7. Intellectual Property
All logos, images, and written content on our website are the property of HTV unless otherwise credited. You may not reproduce or use them without written permission.
8. Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be posted on our website and are effective immediately upon publication.
9. Contact Information
If you have any questions or complaints about these Terms, please contact:
Email: [email protected]
Phone: 07875 549069
Address: Unit 113, John Wilson Business Park, Harvey Drive, Whitstable, Kent, CT5 3QY
Privacy Policy
HTV Audio Visual & Security Services
Last updated: 9 June 2025
1. Who We Are
HTV Audio Visual & Security Services (“HTV”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a secure and transparent way. We provide professional installation and support services for digital TV, audio-visual systems, CCTV, and other security-related technology across the UK. For the purposes of the UK General Data Protection Regulation (UK GDPR), HTV is considered the “data controller” of the personal data you supply to us.
2. What Information We Collect
We collect personal information that you voluntarily provide to us, such as when you complete a contact or booking form, make a service enquiry, or communicate with us by phone, email, or social media. This may include your full name, address, email address, phone number, payment details, and relevant installation or property access notes. In addition, we may automatically collect technical information such as your IP address, browser type, and device details through cookies and website analytics tools.
3. How We Use Your Information
We use your information to deliver our services efficiently, including managing appointments, handling payments, and sending service confirmations or reminders. Your data also allows us to respond to customer enquiries, collect feedback, and improve our services. We may send follow-up messages or review requests if you consent. We will not send you marketing messages unless you have opted in to receive them.
4. Legal Basis for Processing
We process your personal data under several lawful bases as required by the UK GDPR. This includes processing your data to fulfil a contract with you (such as delivering our services), to comply with legal obligations (such as tax records), and where it is in our legitimate interest to do so (such as improving our customer support). Where we rely on consent—such as for marketing—you may withdraw that consent at any time.
5. How We Store and Share Data
Your personal data is stored securely within encrypted systems and tools that comply with UK GDPR standards. We use trusted third-party services for business operations, including CRM platforms and payment processors. We never sell your data. We only share it with third parties when required for service delivery, legal compliance, or with your express permission.
6. How Long We Keep Your Information
We retain your personal data only for as long as it is necessary to deliver the services you’ve requested or to comply with legal obligations. Generally, this means we may retain service and financial records for up to six years in accordance with UK law. Once your data is no longer needed, it will be securely deleted or anonymised.
7. Your Rights
Under the UK GDPR, you have a number of rights regarding your personal data. These include the right to access your data, request correction of inaccurate information, request deletion of your data (also known as the right to be forgotten), and object to or restrict how your data is processed. You can also withdraw any consent you’ve given and lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your data has been mishandled.
8. Cookies & Tracking
Our website may use cookies to enhance user experience and track visitor interactions for analytical purposes. You are able to manage your cookie preferences through your browser settings. By using our website, you agree to our use of cookies unless you choose to disable them.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our services, legal obligations, or internal procedures. Any updates will be posted to this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions or concerns about this policy or the way we handle your personal data, please contact us at
Email: [email protected]
Phone: 07875 549069
Address: Unit 113, John Wilson Business Park, Harvey Drive, Whitstable, Kent, CT5 3QY
Copyrights 2025 | Happy TV | Terms & Conditions